Salon Maid Software RUN TIME ERROR 5

Run time error 5 is usually an error that appears when you have entered a wrong code for opening the cash drawer or entered wrong cash drawer settings. Please check your printer's code for opening cash drawers and check the port this printer is using and see if they are properly entered in the Main Setup section of our software. Please let us know if you need more detailed help in finding out your printer's code for opening a cash drawer or finding out its port.
 
A) If you do not have a cash drawer connected to your receipt printer, in the Main Setup of our software select "No Cash Drawer" and this error will forever go away.
 
B) If you do have a cash drawer and you were attempting to set it up, then it is not set up properly and that is why you are receiving this error. Here's how to set it up correctly: When you go to "SETUP" and click on "MAIN SETUP", in the sub-menu "CASH DRAWER & RECEIPT PRINTER SETTINGS", you need to select the option to "USE A CASH DRAWER". Every manufacturer in the world has a different DECIMAL code for opening the cash drawer using the POS printer.  You can obtain the DECIMAL command that will open the drawer from your printer's manufacturer.    
 
So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you've got is 100% compatible to the printer you've got it connected to and that the cable that connects them is 1005 compatible to both (contact equipment manufacturer if not sure). That's why it is generally recommended to get all of your equipment from the same seller, that way you'll make sure it is compatible.
 
If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you've obtained for it.  In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right.
When you learn the DECIMAL code for your printer, you need to go to our software, "SETUP" > "MAIN SETUP". Once in this menu, you need to select "USE A CASH DRAWER" and where you have 7 text boxes, each one is currently blank, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer's manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open.
 
Also make sure you are getting the printer port right in this "Setup" area where you insert the kicking code, if your printer port is wrong, this will not work as well. 
 
A common mistake users do in this area is that they assume that "USB" is the correct port name for a USB printer, LPT for a LPT printer and COM for a COM printer. This is never the case simply because when you install the USB printer's driver, usually the port designation is USB001, USB002, USB003, etc. or it is named with a totally different name that does not involve the word USB at all.  Note how the LPT port is never named just LPT, but it is usually LPT1, LPT2, etc., also the COM ports are usually named COM1, COM2, etc.    
 
To be absolutely sure of the exact name of the port your printer's driver is using, just go to the "Control Panel" in Windows, then go to "Printers and Faxes", then right-click on your receipt printer's icon and select "Properties", in here under the "Ports" tab, you will find the port name that your particular printer is using. 
 
After this please click on "Submit Changes" and restart the software for these changes to take effect.
After you start the software again, your cash drawer is ready for kicking!
 
Please note that if you are using a USB port Receipt Printer (this doesn't apply to LPT and COM port printers), you will need to make sure that you have version 2.257 or newer of the POS software from Alexandria Computers, LLC in order for your cash drawer to function properly. If you have a version that is earlier than 2.257 from the above mentioned software, you can obtain the most current version by downloading (clicking the download button on the web site of your software) by going to  www.AlexandriaComputers.com . You will need to remove the existing version of the software from your PC and then download and install the most current one. If you have already entered valuable info/data in the software, make sure to back up your database file " PM22.mdb" or "RM22.mdb" or "SM22.mdb" located in "C:\Program Files\POS\" and then copy it over later, so you won't loose your database info, if you do not have important info that you must not loose, skip this step.
Then please remove the software completely from your PC, by going to "Start" > "Control Panel" and "Add/Remove Programs", select our software and remove it completely. Choose to remove all of its files if asked. T hen download and install the most current software.