Restaurant Maid Software SLOW RECEIPT PRINTING

Believe it or not, sometimes different printers have difficulties printing different fonts and they have a group of their own preferred fonts, that they print very fast with.
So, most of the time, this will be the case and the certain printer, that you have, will simply have a hard time printing fast, with the font that is selected in our software, under "Setup" > '"Invoice/Receipt Setup". To remedy this, all you need to do, is find the printer's preferred fonts, from the printer manual and try some of those fonts, by typing their font name in "Setup" > '"Invoice/Receipt Setup".
 
You can even go further and not even use Windows fonts, by using "text only" drivers for the printer, if none of the Windows fonts improve your printing speed up to your satisfaction.
For example, here is what a certain "printer manufacturer" - tech support person told us, as a good tip in this situation (this pertains to certain Epson and Epson compatible brand printers):

- "I wanted to let you know that, for the fastest print, your customers can use the font name "FONTA1x1". This is for the Vendor Thermal Driver. This Font will act as a Printer font, rather than Windows Font, so because it is printing in Text mode, it prints much faster than other fonts. For larger font sizes, they can also try FONTA2x1 (which is double high, single wide). When using these "FONTxxx" fonts, the "Font Size" input will not work, as there is only one font size available for each of these font names. The best way to find the font name is to open up Wordpad, and look at the drop-down font list. Anything with an icon next to it will print in image mode; all the other ones (13cpi, FontA1x1, etc.) will print in text mode."
 
If the above does not solve your problem...
Our software prints directly to the Windows drivers, so you are technically still printing through Windows.  So generally speaking, the way of printing with our software is no different than the way of printing of any highly credible Microsoft application.  The only other thing that could be an issue is the fact that when you print receipts the software processes some information while printing the receipt as well, so if you had a slower computer, or a computer low on memory, the processing of this information could be slow, therefore the printing would be slow as well.  This does not necessarily pertain to old computers, but there are many brand new computers that are purchased as lower end performance computers that would process information very slow simply because they have the newest operating systems (Windows) on them, but the hardware on the computer is barely enough to meet the minimum requirements as described by the operating system (Windows) manufacturer. 
Another cause of slow printing could be if you are using a computer network, for either one of your computers or printers.   If this is the case, let us know, we will send you more information on what slows down processing in networks and what to avoid.
 
There is also a big anomaly in the tester's perception of the speed of printing when Testing this type of a software.
 
Keep in mind that when testing a POS system comparing to a real life transaction, your perception will be very different regarding the speed of the transaction.
When testing you are not involved in handling of the real item or bagging for the customer (if applicable in your type of business).
You are also not involved in handling money, cards or checks, which you will be doing in a Real life transaction and that is why in a Testing environment the printing of the receipt many times seems very slow, but it actually is not.
 
To make a real assessment of the speed of receipt printing, you can time (in seconds) the speed of this process in a few stores in your area.
Measure the time (in seconds) it takes an average grocer to handle your item or bagging (if applicable in your type of business) from the time of processing/scanning the last item until the receipt is handed to the customer.
Also measure the time it takes to handle cash and give change or handle a credit card or a check from the time of processing/scanning the last item until the receipt is handed to the customer.
When you factor in that time, then decide if on your system, after this average time spent between processing/scanning the last item until the receipt is handed to the customer in a real life transaction, the printing of the receipt still seems slow or not.