Restaurant Maid Software HOW TO SETUP THE DRAWER FOR KICKING ?

Please note that for COM and LPT port printers you need to enter the appropriate decimal code, in the setup, for proper opening of the cash drawer, however, for USB port printers you only need to select "Control-Font Code", in the setup, for proper opening of the cash drawer.

When you go to "SETUP" and click on "MAIN SETUP", in the sub-menu "CASH DRAWER & RECEIPT PRINTER SETTINGS", you need to select the option to "USE A CASH DRAWER".

1) Using a COM or LPT port printer to open the cash drawer:

Every manufacturer in the world has a different DECIMAL code for opening the cash drawer using the COM or LPT Port POS printer. You can obtain the DECIMAL command that will open the drawer from your printer's manufacturer.

If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you've obtained for it. In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right.
When you learn the DECIMAL code for your printer, you need to go to our software, "SETUP" > "MAIN SETUP". Once in this menu, you need to select "USE A CASH DRAWER" and where you have 5 text boxes, each one is currently blank, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer's manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open.

So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you've got is 100% compatible to the printer you've got it connected to and that the cable that connects them is 100% compatible to both (contact equipment manufacturer if not sure). That's why it is generally recommended to get all of your equipment from the same seller, that way you'll make sure it is compatible.

Also make sure you are getting the printer port right in this "Setup" area where you insert the kicking code, if your printer port is wrong, this will not work as well.

A common mistake users do in this area is that they assume that "USB" is the correct port name for a USB printer, LPT for a LPT printer and COM for a COM printer. This is never the case simply because when you install the USB printer's driver, usually the port designation is USB001, USB002, USB003, etc. or it is named with a totally different name that does not involve the word USB at all. Note how the LPT port is never named just LPT, but it is usually LPT1, LPT2, etc., also the COM ports are usually named COM1, COM2, etc.

To be absolutely sure of the exact name of the port your printer's driver is using, just go to the "Control Panel" in Windows, then go to "Printers and Faxes", then right-click on your receipt printer's icon and select "Properties", in here under the "Ports" tab, you will find the port name that your particular printer is using.

After this please click on "Submit Changes" and restart the software for these changes to take effect.
After you start the software again, your cash drawer is ready for kicking!

2) Using a USB port printer to open the cash drawer:

Please note that if you are using a USB port Receipt Printer (this doesn't apply to LPT and COM port printers), you will need to make sure that you have version 2.257 or newer of the POS software from Alexandria Computers, LLC in order for your cash drawer to function properly.

For USB port printers select "Control-Font Code" for proper opening of the cash drawer. For most printers the Control-Font Code to enter is: "A" (if this doesn't work or you are not sure of this, contact the printer manufacturer to obtain the proper Control-Font Code for your printer).

So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you've got is 100% compatible to the printer you've got it connected to and that the cable that connects them is 100% compatible to both (contact equipment manufacturer if not sure). That's why it is generally recommended to get all of your equipment from the same seller, that way you'll make sure it is compatible.