POS Maid Software RUN-TIME ERROR 53, FILE NOT FOUND

RUN-TIME ERROR 53, FILE NOT FOUND…

As the error message suggests, a file could not be found on the PC, there are many things that could be set up incorrectly or misplaced to trigger this error since there are a lot of files in use on this system. But we will list all of the possibilities for you and with your help and further explanation of your exact setup of the system on your location we will fix this ASAP:
 
1.) If you are using the software on more than one PC and/or in a network...
You must have the POS software installed on all PCs that are going to be in the network with equipment that you need to use in this software. In other words, if you have a printer on a PC in the network and you need to use this printer from another PC in the same network with our software, you must make sure both those PCs have the POS software installed.
 
2.) To make sure that every PC can communicate properly with every printer in the network, YOU MUST INSTALL THE PRINTER'S DRIVERS ON EVERY PC. In other words, if you have 2 PCs and let's say the printer is connected to PC #1 and you have installed the drivers on PC #1, that is only half of the job, even though the PC #1 can use the printer now, the other networked PC (PC #2) will not be able to use this printer until you install the printer's drivers to this PC as well. The only difference in installation is that for the second PC that doesn't have the printer installed directly to it, but will use it through a network, when you go to "ADD PRINTER" option, you will need to select the option "Networked Printer".
 
Please make sure that these two issues are taken care of. You must have the POS software installed on every PC in the network and have the proper setup in the POS software for the common location of the database file and you must have all the printers' Windows drivers installed properly on every PC in the network. You can check if this is done properly for every PC in the network, when you go to "Control Panel" and "Printers" make sure you have that printer installed in there and windows sees it normally and there are no errors and Windows is ready for printing. When you are in this area, right-click on your printer's icon and select properties, then in the Properties Window click on :"Print a Test Page" and see if a test page prints out, if a normal looking test page comes out, this is an indication of everything being OK with your printer and the drivers on Windows.
 
3. ) This error may be due to a file that cannot be found from the software, so it wouldn't hurt to re-install the software, maybe the first installation was not very successful for some reason.
 
4.) Please let us know if: You are using more PCs in a network or the PC that has the POS software running is not the PC that the software is actually installed on (but it is on a network server (other PC));
 
5.) Please also tell us if you are using a receipt printer and have successfully installed the Windows drivers for it and if this printer is networked from another PC or is it plugged on the PC that has this software running;
 
6.) Please tell us if you are attempting to open a cash drawer with the receipt printer when this error occurs or not? And how is this cash drawer connected to the system (is it connected to the PC directly or is it connected to the Printer)?
 
See all these different factors can trigger run time error 53, so we need to know how many possible things there may be that are set wrong to trigger this error, so that we can advise you on how to fix this problem and what to look in to.

I know we threw too many different ideas at you regarding the Error 53, but we don't want to scare you in to thinking it cannot be fixed, we just want to know exactly what you have on your system so that we can narrow it down better. You see this error unfortunately (since as it says the system [in your case Windows] cannot find a certain file, which it doesn't list the name of that file), this file can be from anything (like 1. Our software file [if the first installation wasn't very successful for some reason or the installation of our software is on some other computer, but you are trying to run it from a PC that is just network to it but it doesn't have the software installed on itself , 2. Printer driver file, if the printer is installed on a network, but not installed even as a network printer on the PC you are using, 3. Cash drawer kicking code is wrong or the receipt printer doesn't support that cash drawer type in order to kick it open on a sale.)
But as soon as you describe your setup and environment over there will help you narrow this down quickly.